At Vibe Glowers, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refund

To be eligible for a refund, please ensure that:

• The item is returned within 30 days of the original purchase date.
• The item is unused, undamaged, and in its original packaging.
• You provide proof of purchase, such as a receipt or order confirmation.

Refund Process

To initiate a refund, please follow these steps:

1. Contact Customer Support: Reach out to our dedicated customer service team at support@vibeglowers.com or call us at +1 (212) 334 0212. Provide your order number and reason for the refund request.

2. Return the Item: Once your refund request is approved, you will receive instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.

3. Inspection and Processing: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. Once approved, we will initiate the refund process.

4. Refund Issuance: Refunds will be issued to the original method of payment within 7-10 business days, depending on your financial institution’s processing time.

Non-Refundable Items

Please note that certain items are not eligible for refunds, including:

• Personalized or customized items.
• Gift cards or vouchers.
• Perishable goods.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. Our customer service team is available to assist you and ensure that you have a positive shopping experience with Vibe Glowers.